INFO & FAQs
Manuals
Generic Owners Manual
Click here to download the PDF for the Generic Adjustable Base Owners Manual
Assembly Insturctions
Purchase FAQs
Do W. Silver Products / Comfort-n-Motion adjustable beds come with a mattress?
No, WSP / Comfort-n-Motion adjustable beds work with most brands of
innerspring, air and foam mattresses. It is recommended that you purchase
your adjustable bed with a new mattress so your retail sales associate can
help you pick out the mattress and adjustable bed that will provide you a
perfect night’s sleep.
How much does a WSP / Comfort-n-Motion adjustable bed cost?
The individual retailers that carry our product determine the final selling price.
Will I still need a bed frame?
No, a WSP adjustable bed takes the place of your bed frame. Our
adjustable beds have four legs which support the weight of the base and
your mattress. You can purchase different height legs to change the height of
the bed.
Will I still need a box spring or foundation?
No, a WSP adjustable bed takes the place of your box spring or foundation.
Your mattress sits directly on top of the adjustable base.
Can I use my existing headboard, footboard and side rails with my new WSP adjustable base
Yes, the WSP adjustable base is designed to fit industry-standard size beds.
The base easily attaches to most standard size headboards and footboards
and is designed to fit inside most of these pieces, similar to a box spring or
foundation. Different height legs are available so you can adjust the height
of your base to help fit inside most headboards and footboards
Will I need special sheets?
No, the WSP base is designed to use standard fitted sheets. If you purchased
a split king (a base where both sides move independently of each other) you
will need to purchase two twin extra-long fitted sheets, one sheet for each
side.
Will my bed skirt fit the adjustable base?
A standard size bed skirt will fit the base, but you may have to cut holes in the
skirt to accommodate the mattress retainer bar.
Are headboard brackets available for my WSP adjustable base?
Yes, as optional accessories unless otherwise specified. They can be
purchased from your retailer, or direct from WSP. Be sure to ask your sales
associate if your model comes with brackets.
Mattress FAQs
Will my new WSP adjustable base work with an innerspring mattress?
Yes, WSP adjustable bases are compatible with most innerspring mattresses.
In most cases, mattresses with a border wire are not compatible with an
adjustable base. It is recommended that you purchase your innerspring mattress at the same time you purchase your WSP adjustable base to insure
compatibility.
Will my new WSP adjustable base work with a foam mattress?
Yes, WSP adjustable bases are compatible with most foam mattresses. It is
recommended that you purchase your foam mattress at the same time you
purchase your WSP adjustable base to insure compatibility
Will my new WSP adjustable base work with an air mattress?
Yes, WSP adjustable bases are compatible with most air mattresses. It is
recommended that you purchase your air mattress at the same time you
purchase your WSP adjustable base to insure compatibility.
Do I have to purchase a specific brand of mattress to work with my new WSP adjustable base?
No, WSP adjustable bases work with most brands of innersprings, foam or air
mattresses
Adjustable Base Info & FAQs
Adjustable Base Warranties
W. Silver Products Comfort-n-Motion 5-Year Limited Warranty
W. Silver Products Comfort-n-Motion 20-Year Limited Warranty
Adjustable Base Features
What is a Y-Cable Connector?
A Y-Cable Connector is not needed to operate a WSP adjustable base.
What is the gravity release safety feature?
This feature is on all WSP adjustable beds and allows the unit to free fall
down instead of being forced downward. This provides a safety feature in
the event there is an obstruction in the path of the unit as it is being lowered.
The unit will not be forced down by the power of the motor, therefore, not
injuring the obstruction.
What is the battery back-up feature?
The battery back-up feature is on all WSP adjustable bases. In the event of a
power failure, your WSP adjustable bed will lower using the two 9-volt
batteries down to the flat position.
What is Wall Defender Technology?
If your WSP adjustable base has this feature, it means the base is lifting your
head up, while simultaneously gliding you back. This allows you to not move
away from your nightstand and always have everything that might be on your
nightstand easily in reach.
What is the Zero-Gravity position?
The zero-gravity position duplicates the position astronauts take during liftoff.
This position is meant to ease the stress on their bodies as they escape
Earth’s gravity. This position raises your feet to the same level as your heart.
People who have back pain or would like to increase their circulation often
find this position extremely relaxing. It is often described as creating a sense
of weightlessness.
Adjustable Base Service Questions
Do I have to set up or assemble my WSP adjustable base?
WSP bases are very easy to assemble, but in most cases, the people who will
deliver your new adjustable base will do the assembly. Be sure to ask your
salesperson about their set-up and delivery policies.
What happens is I get my new WSP adjustable base home and I am not satisfied?
First, and most important, all of us at WSP are sorry you are not satisfied with
your new WSP adjustable base. Return policies are set by the individual retailers, not by WSP. Be sure to ask your salesperson about the store’s return
policy
Where can I find the serial number for my WSP adjustable base?
You can find the serial number for your WSP adjustable bed on the inside of
the remote control on the underside of the frame, on the last page of the
instruction manual and on the outside of the box, attached to the main label.
What do I do if my WSP adjustable base is not working properly?
Please see the troubleshooting section on this website or the troubleshooting
section in your owner’s manual. If that does not solve your challenge, please
call the WSP customer support number 888-846-3840 or email
customersupport@wsilvermx.com.
What if I lose my remote control?
You can purchase a replacement control directly from WSP by contacting our
customer support number 888-846-3840 or email
customersupport@wsilvermx.com. Please be sure to have your WSP
adjustable base serial number when you contact customer service so we can
find the right remote control for your WSP base.
Adjustable Base Troubleshooting
Remote control illuminates and appears to be working, but no features of the base will activate.
Verify the power cord is plugged into a working grounded electrical outlet. A
grounded, electrical surge protector device is recommended. Test the outlet
by plugging in another appliance that you know works properly.
Remote control will not illuminate
Replace the batteries in the remote control. Verify the batteries are installed
correctly
No features on the bed will operate.
- Re-program the remote control as indicated in the owner’s manual that was
provided with your WSP base. - Unplug the power cord and wait 45 seconds before plugging the cord back
into an approved electrical outlet. - The electrical circuit breaker in your home may have been tripped. Check
your electrical service breaker box and reset if necessary. - The surge protection device or electrical outlet may be defective. Test the
outlet by plugging in another working appliance.
The head or foot section will elevate, but will not return to the horizontal (flat) position.
- The base mechanism may be obstructed. Elevate the base and check for
obstruction and remove the obstruction if necessary. - The headboard may be too close to the edge of the mattress. Verify that the
distance between the headboard brackets and the mattress is 1.5” (38.1mm) to 2”
(50.8mm) and adjust if required. - The head section may be too close to the wall. Adjust if necessary.
The head of foot lift function has minor interference during operation
- Remove the battery cover on the hand remote and replace the batteries if
necessary. - Make sure you are following the duty cycle of the motor (do not operate over
2 minutes over an 18 minute period, or approximately 10% duty cycle). - The hand remote may be experiencing common radio frequency interference
from other radio transmitting devices. - Press the lift buttons squarely and accurately
Massage motors seem excessively loud during operation
- If the base is located on a hard surface, place rubber caster cups or carpet
pieces under each leg. - Elevate the head or foot section a short distance (with the remote control) to
realign the lift/lower mechanisms with the base support. - If the base is installed over a bed frame, then make sure the massage motors
are not causing the bed frame, or it’s components, to vibrate. - Verify the headboard attachment hardware is securely fastened, if being
used.
Excessive motor noise
- Verify all parts were removed from the under base during installation.
- Verify the base is not positioned against the wall, nightstand or other object
that might cause noise or vibration. - If the WSP adjustable base is installed over a bed frame or rail system, verify
massage motors are not causing any bed frame components to vibrate. - Verify that the headboard attachment is attached firmly.
- Verify there is nothing under the base that could cause noise during
operation. - If an air mattress is being used, verify that the air pump is not the source of
the noise. - If the WSP base is located on a hard surface, like tile or wood flooring, place
carpet pieces or rubber plastic cups under each leg of the base.
The WSP base is not level
Verify that all legs are on the same surface and verify that there is not a
damage leg.
WSP adjustable base will not function after power outage
Unplug the power cord, wait 45 seconds, and plug power cord back into an
approved electrical outlet.
Law Labels
If you do not see the adjustable base you are looking for, please send us an email to customersevrice@wsilverinc.com and we will email the law label to you.
Law Label R30157
Law Label R30138
Law Label R30116
Click here to download the PDF for law label R30116
Adjustable Base Models:
- S31 F
- S32 F
- S33 F
- S34 F
- S41 F
- S42 F
- S43 F
- S44 F
- S45 F
Law Label R30139
Law Label R30117
Click here to download the PDF for law label R30117
Adjustable Base Models:
- S31 Q
- S32 Q
- S33 Q
- S34 Q
- S41 Q
- S42 Q
- S43 Q
- S44 Q
- S45 Q
- G71 Q
- G72 Q
Law Label R30163
Click here to download the PDF for law label R30163
Adjustable Base Models:
- S31 K
- S32 K
- S33 K
- S41 K
- S42 K
- S43 K
- S45 K
Law Label R30115
Click here to download the PDF for law label R30115
Adjustable Base Models:
- S31 TXL
- S32 TXL
- S33 TXL
- S34 TXL
- S41 TXL
- S42 TXL
- S43 TXL
- S44 TXL
- S45 TXL
- G71 TXL
- G72 TXL
Law Label R30118
Click here to download the PDF for law label R30118
Adjustable Base Models:
- S31 CK
- S32 CK
- S33 CK
- S34 CK
- S41 CK
- S42 CK
- S43 CK
- S44 CK
- S45 CK
- G71 CK
- G72 CK
